Returns & Exchanges
We want you to be completely satisfied with your Songbird Ocarina purchase. If your item isn't a perfect fit, we offer a 30-day return window for unworn and unwashed items in their original packaging.
Start Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email. Simply print it out and securely attach it to your return package.
Ship It Back
Drop off your package at any authorized carrier location. Please ensure all original tags are attached to avoid processing delays.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing